Terms of Service

Welcome to RAYNOVA Custom LED Mirror ("RAYNOVA," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, www.customledmirror.com (the "Site"), and the products and services offered by RAYNOVA, including custom-made LED mirrors, accessories, and related services. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site or any of our services. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

 

1. Use of the Website

1.1 Eligibility
By using our Site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

1.2 User Account
To access certain features or place orders, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

1.3 Prohibited Conduct
You agree not to:

• Use the Site for any unlawful purpose;

• Attempt to gain unauthorized access to our systems;

• Distribute malware or engage in phishing or spamming;

• Interfere with the functionality of the Site or attempt to disrupt our services.

 

 

2. Products and Custom Orders

2.1 Product Descriptions
We strive to display accurate descriptions, specifications, and images of our products. However, due to the custom nature of our products, slight variations may occur.

2.2 Custom Orders
All our mirrors are custom-made based on your chosen specifications, including size, style, features (such as defoggers, smart touch controls, Bluetooth speakers), and finish. Once submitted, custom orders cannot be modified or canceled.

2.3 Accuracy of Information
You are responsible for ensuring that all information provided during the ordering process is accurate, including dimensions, electrical configurations, and design preferences.

 

 

3. Pricing and Payment

3.1 Pricing
All prices on the Site are listed in U.S. Dollars (USD) and are subject to change without prior notice. We reserve the right to correct any pricing errors.

3.2 Payment Methods
We accept major credit cards, PayPal, and other secure payment methods. Payment is required in full before production of your custom order begins.

3.3 Sales Tax
Applicable sales tax will be added to your order based on your shipping address and in accordance with local laws.

Please review it at Payment Policy.

 

 

4. Shipping and Delivery

4.1 Shipping Coverage
We currently ship within the United States. Shipping fees and delivery estimates are provided during checkout.

4.2 Lead Time
Production of custom mirrors typically takes 10-15 business days. Delivery time varies based on destination and carrier.

4.3 Risk of Loss
Risk of loss passes to the customer upon delivery. It is your responsibility to inspect the product upon arrival and report any damage within 7 calendar days.

Please review it at Shipping Policy.

 

 

5. Returns and Exchanges

5.1 Custom Product Policy
Due to the customized nature of our mirrors, all sales are final. We do not accept returns or exchanges unless the product is defective or damaged upon arrival.

5.2 Damage Claims
If your mirror arrives damaged, please contact us within 7 days of delivery with photos and order details. We will work with you to arrange a replacement or repair.

Please review it at Return Policy.

 

 

6. Warranty

6.1 Coverage
We offer a limited warranty ranging from 3 to 5 years, depending on the specific product line. The warranty period begins on the original shipment date.

6.2 What’s Covered
Our warranty covers manufacturing defects in materials and workmanship under normal residential use, including lighting components, smart control systems, and defoggers.

6.3 Exclusions
The warranty does not cover:

• Damage from improper installation or misuse;

• Modifications or unauthorized repairs;

• Normal wear and tear, discoloration, or scratches;

• Commercial or industrial use, unless otherwise stated.

6.4 Claim Process
To initiate a warranty claim, contact support@customledmirror.com with your order number, description of the issue, and supporting photos. Approved claims may result in repair, replacement, or refund at our discretion.

6.5 Limitation
Replacement or repair under warranty does not extend the original warranty period.

 

 

7. Intellectual Property

All content on the Site, including images, text, logos, product designs, and software, is the intellectual property of Raynova or its licensors. You may not copy, reproduce, distribute, or create derivative works without our written consent.

 

 

8. Limitation of Liability

To the fullest extent permitted by law, Raynova is not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, or data arising from the use of our products or services. Our total liability shall not exceed the purchase price of the product giving rise to the claim.

 

 

9. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information. Please review it at Privacy Policy.

 

 

10. Third-Party Services

The Site may contain links to third-party services or platforms. We are not responsible for the content, privacy practices, or availability of these third-party websites.

 

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Los Angeles County, California.

 

 

12. Changes to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with the updated effective date. Continued use of the Site constitutes acceptance of the revised Terms.

 

 

13. Contact Us

Questions about the Terms of Service should be sent to us at support@customledmirror.com.